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Customer Support

Shipping

VoipSysCom ships your order in a timely fashion and with great care. We generally ship orders within 48 hours of receiving them. If there is a shipping delay, we will notify you. If the order included a telephone, we will ship your order via Express Postal Service or an international courrier service.

Risk of Loss

All items purchased from the VoipSysCom Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

To modify or alter an order, please email service@voipsyscom.com and, if the order has not yet been provisionned, you will receive a full refund. You will not be able to cancel an order if your purchase has been shipped or provisionned.

VoipSysCom's cancellation policy for Pay-as-you-go Membership is refundable only if the customer shows he/she could not use the service due to clear technical difficulty.

VoipSysCom accepts hardware returns to our European locations only. You must have a Return Authorization(RA) number before returning any merchandise to VoipSysCom.

The following are VoipSysCom Return Shipment Policies:

  • DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
  • Defective products must be in original factory carton with all original packing materials.
  • All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
  • The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
  • Returns must be shipped freight prepaid.Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
  • If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
  • VoipSysCom credits based on purchase price or current price, whichever is lowest.

Note: We will not process/verify any order that does not have a valid contact phone number.

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I travel a lot and with Voipsyscom I don't miss any calls, everyone can reach me thru a local number. I really recommend Voipsyscom as a SIP provider!
- Arthur
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